Cognitous Ltd is a limited company registered in England and Wales under company number 11293740. Our registered office address is Cognitous, Wigan Investment Centre, Waterside Drive, WN3 5BA and we can be contacted either in writing at this address, by phone on 01942 202 525, or by email at

This policy explains how we collect and process personal information in relation to your use of this website ( and our services. If you have any queries you can contact us using the details provided above.

How We Collect Personal Information

Your personal information may be collected through the following means:

  • When you contact us using the contact form on our website.
  • When you sign up to our mailing list.
  • When you contact us using the chat widget on our website.
  • When you contact us directly either in writing or by phone.
  • When you use our services.

From time to time other companies might introduce you to us and in doing so might provide personal information to enable us to make contact.

What Personal Information We Collect

The information we collect varies depending on your interactions with Cognitous Ltd or the website but may include the following personal information:

  • Your name
  • Business address
  • Email address
  • Phone number
  • IP address

How We Use Personal Information

We use your personal information primarily to fulfil contractual obligations to you and to respond to any queries you may have from time to time.

If you choose to sign up to our mailing list then we may also use your information for direct marketing purposes that you would have consented to in signing up for our mailing list. All of our direct marketing emails provide a means for you to opt out, however you may also contact us directly to opt out using the contact information at the start of this policy.

Your data is kept in secure storage for as long as is necessary to fulfil its original purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements. Following this, information may be anonymised and retained indefinitely without further notice to you.

Third Parties

We use a number of third-party systems to provide our services. Your data may be shared with the following third parties to facilitate this:

  • Google Analytics
  • HubSpot
  • MailChimp
  • Microsoft

All of our suppliers adhere to GDPR and, where relevant, the Privacy Shield Framework, to ensure that any personal information that is transferred and/or processed outside of the EEA is sufficiently protected.

External Websites

From time to time our website at may link to external websites. Clicking on these links and visiting these external websites may allow third parties to collect information about you. We do not control those websites and we are not responsible for their privacy policies so we recommend that you review the individual privacy notices of each website so that you understand how your data is collected and processed.


Web browsers can be configured to reject cookies or to make you aware when websites create them. You can find out how to do this by consulting your web browser’s documentation, however please be aware that blocking or restricting cookies may have a negative impact on the usability of this website.

For more information on the cookies used by this website, refer to our Cookie Policy.

Failing to Provide Personal Information

Where we need to collect your personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal information:

  • To access the personal information that we store about you.
  • To have your personal information rectified.
  • To have your personal information erased.
  • To restrict how your personal information is processed.
  • To the portability of your personal information.
  • To object to the processing of your personal information.

To exercise any of these rights, please contact us using the contact information at the start of this policy.

Making a Complaint

If you are unhappy with how we have used your personal information, please contact us in the first instance using the contact information at the start of this policy. In the highly unlikely event that we are unable to resolve your complaint, you have the right to complain to the Information Commissioner’s Office, whose contact details can be found at